Privacy Policy

1. Introduction

ZEE Home Care Services, LLC ("ZEE," "we," "our," or "us") is a licensed Homemaker-Companion Agency operating in the State of Connecticut. We are committed to protecting the privacy and security of the personal information entrusted to us by our clients, employees, caregivers, and website visitors. This Privacy Policy explains how we collect, use, disclose, and safeguard your information.

2. Information We Collect

We may collect the following categories of personal information:

• Contact Information: Name, address, phone number, and email address.
• Health & Care Information: Medical conditions, care needs, and service preferences necessary to provide home care services (for clients only).
• Employment Information: Work history, certifications, background check results, and payroll data (for caregivers and staff).
• Financial Information: Billing details and payment records.
• Usage Information: IP addresses, browser type, pages visited, and interaction data collected automatically through our website.
• Communications: Records of messages, emails, or inquiries submitted through our platform.

3. How We Use Your Information

We use your personal information to:

• Provide, coordinate, and improve home care services.
• Process billing, payments, and insurance claims.
• Communicate with clients, families, and caregivers regarding care schedules and updates.
• Meet legal and regulatory obligations under Connecticut state law.
• Respond to inquiries and consultation requests.
• Screen and onboard employees and contractors.
• Maintain internal records and audit logs for compliance purposes.

4. HIPAA Compliance

To the extent that ZEE Home Care Services handles protected health information (PHI) in connection with providing care services, we comply with the Health Insurance Portability and Accountability Act (HIPAA). PHI is used solely for treatment, payment, and health care operations purposes as permitted by law. We do not sell or market PHI.

5. Sharing of Information

We do not sell your personal information. We may share information with:

• Service Providers: Third-party vendors who assist with operations (e.g., scheduling software, payment processors) under appropriate data protection agreements.
• Healthcare Partners: Physicians, hospitals, or other providers involved in a client's care with appropriate authorization.
• Legal Authorities: When required by law, court order, or to protect the rights and safety of individuals.
• Business Transfers: In the event of a merger, acquisition, or sale of assets, with appropriate notice to affected individuals.

6. Data Security

We implement industry-standard administrative, technical, and physical safeguards to protect your personal information from unauthorized access, use, or disclosure. All data transmitted through our platform is encrypted using SSL/TLS. Access to sensitive information is restricted to authorized personnel on a need-to-know basis.

7. Data Retention

We retain personal information for as long as necessary to fulfill the purposes for which it was collected, comply with legal obligations, resolve disputes, and enforce agreements. Client health records are retained in accordance with Connecticut state requirements for home care agencies.

8. Your Rights

Depending on applicable law, you may have the right to:

• Access the personal information we hold about you.
• Request correction of inaccurate or incomplete data.
• Request deletion of your personal data (subject to legal retention requirements).
• Opt out of non-essential communications.

To exercise these rights, please contact us at privacy@zeehomecare.com.

9. Cookies and Tracking

Our website may use cookies and similar technologies to improve user experience and analyze site traffic. You may disable cookies through your browser settings; however, some features of the site may not function properly without them.

10. Children's Privacy

Our services are not directed to individuals under the age of 18. We do not knowingly collect personal information from minors without parental consent.

11. Changes to This Policy

We may update this Privacy Policy from time to time. We will notify affected parties of material changes and post the revised policy on our website with an updated effective date.

12. Contact Us

If you have questions or concerns about this Privacy Policy, please contact:

ZEE Home Care Services, LLC
Connecticut, United States
Email: privacy@zeehomecare.com
Phone: (860) 555-0000